SRA International, Inc., A CSRA Company IT Documentation Support Analyst in Pensacola, Florida

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


No Suitability Required

Job Family:

Administrative Services

Job Description:

We currently have an opening on our team for a Documentation Support Analyst who will support the software development life cycle of a Navy training system by maintaining and improving applicable system documentation. This position will work with management to identify and recommend best practices in document management. The position will also be responsible for project status reporting and trouble ticket management. The ideal candidate will have excellent organizational skills, attention to detail, time management, and the ability to prioritize by order of importance. The ability to work within a team environment with strong self-motivating and self-directing is also an important attribute.

Desired Qualifications: High School diploma and 2 years of related experience.

Daily responsibilities include but are not limited to:

  • Creation and maintenance of Interface Control documents and agreements, memorandums of understanding and agreement, system views, architecture documents, and other applicable documentation.

  • Timely review of documents and requirements to ensure they are complete and compliant with specification requirements for submission to client.

  • Identify inconsistency and gaps in document workflow process, requirements, or formats, and communicate findings to the team for improvements.

  • Develop an overall understanding of the system and project.

  • Assist in preparing reports as requested by management.

  • Maintain or update existing documentation.

  • Process system trouble tickets and route to the appropriate Tier II analyst for resolution.

Required Skills

  • Advanced proficiency in Microsoft Office Suite 2010/2016.

  • Proven experience in document management.

  • Familiarity with Interface Control documents and agreements, memorandums of understanding and agreement, system views, architecture documents, and other applicable documentation.

Desired Skills

  • Experience creating work flows and documentation using Visio.

  • Knowledge of the software development life cycle and Agile development principles.

  • Working knowledge of the BMC Remedy Enterprise Information Technology Service Management system.

Clearance Requirement: NACLC Investigation

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA FL Pensacola - 6490 Saufley Field Rd (FLC073)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.